Best Buy

Dana Carruth a month ago

I brought my laptop power cord to the store, showed it to the associate, and they selected the “right” power cord replacement. It wasn’t the right cord. I called the store, the person I spoke with said, “well, bring it back.” I asked, “well, are associates trained to make product recommendations? Because I drove all the way over there and it’s a huge waste of time.” He said, “I don’t know. I wasn’t the person who assisted you. What am I supposed to do about it?” Oh, wow. OK, gotcha.

John Dhar 2 months ago

Jose, the staff at this store is a professional focusses on customer relationships, courteous service. Very helpful and went out of his way to help our specific need today. I support any commendation to Jose. Thank you

Andrew S 4 months ago

Poor support and suspect delivery service. My refrigerator delivery was scheduled between 10am and 2pm. At 11:43 I get a call from the geek squad that they will be arriving in about 30 minutes. Right after that I started clearing the pathways for a easy and smooth install. Then I emptied the old fridge. At 12:47 I send a text to the Geek Squad - same phone they called me on. No reply. At 1:02, I call the same number. No answer. At 1:10 I call customer support and stay on hold for 15 minutes. The only information the attendant could provide was that the delivery truck was a 25 minute drive away from my house! I start reloading my old refrigerator, though by that point most of my frozen items have thawed and now I'm fearful that most of the refrigerated stuff will spoil. No explanation for being late, no apology, no follow up, no offer to make good. Never again best buy, never again.

Kortni Kat 4 months ago

My father went in to buy a camera and one of the employees specialized in cameras was extremely helpful!! Explained everything and helped him get everything he needed and showed him how everything worked! Very thankful for such an amazing person! I wish I could remember her name, she really needs recognition!

Telephone 7 months ago

I had a great shopping experience at Best Buy in Ithaca recently and wanted to share how impressed I was. This store offers a wide selection of electronics, home appliances, and tech products, all in a convenient, well-organized location. The layout of the store is easy to navigate, making it simple to find exactly what you're looking for. Whether it's the latest laptops, smartphones, gaming consoles, or home theater systems, Best Buy has it all. I was particularly impressed with their selection of high-end electronics—everything is neatly displayed, and you can actually get a hands-on feel for the products before buying. The staff were incredibly helpful and knowledgeable, which made my shopping experience even better. I had some questions about a laptop I was considering, and an associate took the time to walk me through the options and features, helping me make an informed decision without any pressure. Their customer service is top-notch as well. When I had an issue with a previous purchase, the team was quick to assist me and made the return process smooth and hassle-free. I was pleasantly surprised at how accommodating they were. They also have great deals and offers througho